Collagen Filler Serum Refund Policy: 30-Day Guarantee
What it covers, how to use it, and the evaluation timeline you need to know.
Before buying any skincare product online, you want to know exactly how the refund process works. Collagen Filler Serum offers a 30-day money-back guarantee. Verify the exact start date of the guarantee period on the order page before purchasing.
Key Detail: 30 days from receipt (not purchase date). Contact info@southbeachskinlab.com or +1 (877) 557-6349. Even used bottles accepted. Refunds processed minus shipping and handling.
The 30-Day Guarantee — What It Covers
All South Beach Skin Lab products come with a 30-day satisfaction guarantee. Even used or partially used bottles are accepted. Verify the exact start date of the guarantee period — whether it begins from the ship date, delivery date, or purchase date — on the order page before completing your purchase.
How the Guarantee Aligns With Each Package
1 Bottle (30-60 day supply): best guarantee coverage. Most of the supply falls within the 30-day window. Recommended starting point for first-time buyers.
3 Bottles (90-180 day supply): guarantee covers only the first fraction. If you haven't tried the serum before, test with one bottle first.
6 Bottles (180-360 day supply): minimal coverage. Returning buyers only.
How To Request a Refund
Step 1: Verify you're within 30 days of receiving the product.
Step 2: Contact support: email info@southbeachskinlab.com or call +1 (877) 557-6349 (Mon-Fri, 9am-6pm EST). Request return instructions before shipping anything back.
Step 3: Follow the return instructions exactly. Use trackable shipping for your protection.
Step 4: Refund processed to original payment method minus shipping and handling costs.
Why the 30-Day Window Matters
30 days is shorter than the 60-day window many companies offer. The manufacturer promotes a Day 30 "complete skin renewal" timeline, but that is a manufacturer claim, not a clinically established milestone. Because the guarantee window is limited, don't wait until the final days to decide whether you want to request a refund.
A practical note: if you're considering a return, contact support early enough to allow time for the return process — support operates Mon-Fri only, and you need time for instructions and shipping.
⚠ Checkout Warning
The manufacturer offers Subscribe & Save options alongside one-time purchase. Some consumers have reported unexpected recurring charges. Verify whether a subscription is pre-selected before ordering.
Official support: info@southbeachskinlab.com | +1 (877) 557-6349
Where to buy: The manufacturer directs customers to its official sales channel. Official Website →
Frequently Asked Questions
What is the refund policy?
30-day guarantee from date of receipt. Contact info@southbeachskinlab.com or call +1 (877) 557-6349. Even used bottles accepted. Refunds minus shipping costs.
How do I request a refund?
Contact support within 30 days of receiving the product. They provide return instructions and the shipping address.
Can I return a used bottle?
Yes. Used, partially used, or empty bottles accepted within the 30-day window.
Collagen Filler Serum is a topical cosmetic product. These statements have not been evaluated by the FDA.
Official support: info@southbeachskinlab.com | +1 (877) 557-6349 (Mon-Fri, 9am-6pm EST)